Returns, Refunds and Exchanges Policy
How To Return An Item 30-day Trouble-free guarantee: If the products supplied are defective or damaged, they will be replaced at no charge. Guarantee is void if modifications/repairs are performed by anyone except the team at Anodes Australia. You must return the item within 30 days of your purchase otherwise a return will not be accepted. Anodes Australia understands that sometimes products do not fit the needs of our customers for one reason or another. Therefore, when returning products, we ask that you follow the steps outlined below:
1. Please email sales@anodesaus.com.au to request a refund providing us with the requested information including the invoice number (located at the top right hand corner) and your order number.
2. Once approved, mail your returned item to: Anodes Australia Order No. / Invoice No. 4 Roxby Lane WILLETTON, WA 6155.
3. Include in your package a signed letter stating the reason for your return and the original invoice.
Reason for Return
Tell us why you are returning the product. We may be able to suggest a different product that will better suit your needs. If you would like to exchange a product, any price difference will either be refunded or charged to your billing account.
Return Exceptions
Products that have been used or altered will not be accepted for return or exchange. Your returned package must contain all original material. Returns may be rejected if the product has been damaged during shipment, to prevent this from occurring, we ask you to take care to choose your preferred courier with a reliable tracking system. No returns will be accepted for credit or upgrade after the initial 30-day period has expired. No custom products are refundable.
Exchanges
If the item is in new condition, you may exchange your item for a different colour or type as long as it is of the same monetary value. You still will have to pay return shipping.
Payment Policy
Accepted Methods of Payment: Credit Card (Visa, Master Card) Cheque /Money Order Cash On Pickup Paypal.
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing
Address For Cheque/ Money Order: Anodes Australia Order No. / Invoice No. PO Box 307 WILLETTON, WA 6955
Shipping Policy Turnaround
If the item is in stock, your order will be shipped within 48 hours Monday – Friday 7:30am – 5pm.
Carriers
Anodes Australia uses the following carriers to deliver our orders: TNT PEP
*The Devil is in the Details
If you have got a preferred shipping courier your account will be charged.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the minimum order value. If you order is over $250 + GST your order will be shipped FIS (Free Into Store). Any order under the value of $250 + GST, you will be charged a freight charge of $20 + GST. If your order is under 5kg cubed it will be sent via Air, otherwise by Road.
Standard Conditions Apply – if your situation is different you will be advised. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Limitation of Liability
Anodes Australia products are designed using our best effort in accord to your standards. Anodes Australia reserves the right to make changes without notice to improve performance of the product or to accommodate changes made in the process. Anodes Australia makes no warranty of merchantability, and shall not be liable for consequential damages of any kind.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information and confidential.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information.
In addition we may also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. We do not store your Credit Card data.
Cookies and Browser
Information Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
We thank-you for your support in advance.
From the team at Anodes Australia.
Created by:
